Customer service

Ordering process

All our websites use 1 and the same shopping cart. You can select your preferred articles on all our websites in that one shopping cart and then finalize your order at 1x. After you have entered your information, your information is sent via a secure environment (SSL) and you will immediately receive an email with which you can view and pay the invoice and you can follow the status of your order.

Delivery time

We offer services and products with different delivery times. On all our websites you will find the expected delivery time for each product. The delivery is always indicated in working days.

Payment methods

We offer services and products with different payment methods. At the end of your order you can choose between Credit Card, Paypal, Bank transfer, cash on delivery and cash.

Shipping costs

Within Netherlands and Belgium letter mail is always ; 3 and package mail is always € 6.95. We ship worldwide. Please contact us for rates.

Cancel order

As long as we have not process your order (for example, if you have not paid yet) you can always cancel your order without giving reasons. Just let us know.

14 days right of withdrawal

Everything that is not custom made for you, you can return to us within 14 days without giving reasons. The buyer pays the costs of returning products.

Add to your current order

If your order has not been sent, then place the extra order and complete, specify that it is a supplement. So is there only 1x shipping costs calculated.

Lost package

The postman may deliver your order 4 neighbors right and 4 neighbors to the left of you and opposite. If your neihgours do not recieve your order, then we can start an investigation by PostNL. This investigation usually takes several business days.

Complaints

Do you have a complaint about Globos? Please contact us by email and we will investigate your complaint and fix it on. We will respond to your complaint within 1 day.

Best rates guaranteed

On all of our products are covered by a lowest price guarantee. If you find the same product cheaper elsewhere, please let us know. We will do you a better offer.

We dare you!
Place you balloons quatation on our independent balloons comparison website. Your quotation will reach Globos and much more balloon companies. You will see that you get the beste offer from us. And if not, we make you a better offer.

Privacy

Globos is registered with the Dutch data protection authority under number: 1422593. We never pass on your details to third parties. Only if you place a review, we place it along with your name on our website.

Your email address will only be used to inform you about your order and offers. You don't want to recieve our offers? No problem. Below every newsletter, there is a link to unsubscribe.

Discount code

Earn a 5% discount code by sharing our website on your Facebook or Twitter account.

Always use hashtag #globos when you share!

or share on Twitter.

Discount code: After sharing with hashtag #globos your discount code appears here

Sponsor policy

We like to recieve your sponsorship request by email. Tell uw what you need and what the consideration is.

Environment

We reuse the cardboard boxes in which we ship, which is good for the environment and your wallet. It may be that you receive a box that was once used for a totally different article.